Living With Limitations: Everything OK?

Canada Lily (Lilium canadense)

Perhaps you have heard the story of the child who would not/could not speak. From the day after he was born making his first cry coming into this world until he was eight years of age he uttered not a sound. To say the least, his parents were naturally quite concerned and took the boy to every specialist and pediatrician, had every recommended test run. Finally, the parents were informed nothing physical could be found explaining the child’s lack of speech. So they went to child therapists and psychologists, all to no avail. On the morning of the boy’s eighth birthday he spoke. “Mother!” He explained. “You burned the toast. I can’t eat this.”

After all the jubilation over his first words, the parents asked him why he had never spoken a word to them. “Well,” he explained to them, “Up until now everything has been just fine.” Perhaps I too, have a tendency to speak up more when things are not going right than when it is all going well for me.

As I have done in the past, I recently placed an order with Amazon.com for a bottle of ready to use Liquid Fence to deter marauding deer (also known as locust on hooves) from dining in my garden. Being an Amazon Prime member my order was on my doorstep, as promised, 2 days later. I opened the order and found the bottle was placed with 2 other items which, thankfully were sealed. A plastic bag had been placed over the bottle but not sealed and when the bottle bounced around in the box it sprayed the inside of the bag which leaked and soaked the box.

Locust on Hooves

Before I could contact Amazon, the seller E-Shoppe sent me an email asking if my order was satisfactory and to contact them if it was not. I described my problem to them by reply email and received a reply the same day. They refunded the full amount of my bottle of Liquid Fence so I could purchase another bottle. Amazon credited my shopping card the next day. I felt it was actually an Amazon problem since they packed the order, but E-Shoppe stepped in and went beyond soothing a disgruntled shopper. They could have said contact Amazon.

Delphinium exaltatum, Tall Larkspur

 

While I may not always answer those “how did I do” emails after a purchase, this one certainly deserves an answer. You did great, E-Shoppe, and I am very pleased both with the product and with your beyond the norm response. Certainly restores my faith when finding real human beings who care about their customers. Thank you, Rachel.

 

 

Just feeling good over a customer experience. No connection to Liquid Fence other than I use it in my garden